Frequently asked questions.

Shipping

All orders placed will be processed within 24 to 48 hours, excluding weekends and holidays, upon receipt of your order confirmation email. Once your order has been shipped, you will receive a notification. The shipping charges for your order will be calculated and shown at checkout.

Please take note that there may be potential delays in delivery due to unforeseen circumstances such as the ongoing Covid-19 pandemic or issues with the postal and delivery services. However, we assure you that we will make every effort to prevent any of these situations from occurring.

Estimated dispatch time is within 24 to 48 hours, and the estimated delivery time is between 2 to 14 days.

Return policy

We understand that sometimes a product may not meet your expectations, and that's why we have a 30-day return policy. This means that once you receive your item, you have 30 days to decide if you want to keep it or return it. Please inspect your order as soon as you receive it and notify us immediately if there are any defects, damages, or if you have received the wrong item. In order to be eligible for a return, the item must be in the same condition as when you received it - unworn or unused, with tags still attached, and in its original packaging. Additionally, you will need to provide us with the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items.

If your return is accepted, we will provide you with instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted. If you have any further questions regarding returns, please don't hesitate to contact us at hello@thelightmerch.com.au

Refunds

We will inform you after we have received and examined your return and inform you whether the refund has been approved or not. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have elapsed since we approved your return, please contact us at hello@thelightmerch.com.au for further assistance.